Case Study 2
The importance of communication and meeting performance targets
The basic concept of managing expectations is perhaps more important for the wealth management arena than for say other service industries. At London & Capital, we engage in regular client communication to ensure peace of mind. To ensure that our client’s personal wealth is in safe hands. The example below illustrates the importance of this communication in conjunction with setting achievable performance targets.
Previous dissatisfaction
The relationship began via an introduction by the client’s trustee who was dealing with the various pension arrangements. Previously, the funds had been managed by the same adviser yet the client had been disappointed by both the underperformance and lack of correspondence on the matter.
Turning the tide
So the decision was made to appoint a new adviser. London & Capital secured the mandate ahead of the competitors by demonstrating regular client contact, together with in-depth knowledge of pension legislation and a proven track record in delivering positive returns regardless of market conditions. A risk profile and asset allocation was agreed together with a realistic target return that we continue to achieve.
The result?
The client is pleased with performance and feels totally in control of their financial affairs thanks to the regular contact in both good and challenging market conditions.